Acceptable Use Policy

1. Scope and application

This Acceptable Use Policy ("Policy") governs the use of all services provided by Numeratel ("we", "us", "our"), including voice connectivity, virtual numbers, SIP connectivity, and any related or ancillary services (together, the "Services").

The Policy applies to the customer that contracts with us, to anyone the customer permits to use the Services, and to any system, platform, or application connected to the Services. Customers are responsible for the traffic originating from or delivered to their configuration, whether generated by them, their staff, their own customers, or their end users.

Where this Policy conflicts with a specific written agreement between you and Numeratel, that agreement prevails to the extent of the conflict. Otherwise, this Policy applies in full.

2. General principles

The Services may be used only for communication that is:

• Lawful — compliant with the laws and regulations applicable where traffic originates, transits, and terminates.
• Authorized — sent with the permissions and consents required for the type of communication in question.
• Transparent — not designed to deceive recipients about who is calling or why.

You must comply with all applicable telecommunications, privacy, data protection, consumer protection, marketing, and anti-fraud laws, together with the rules of any regulator, carrier, or platform whose network or service your traffic touches. Where different jurisdictions impose different obligations on the same communication, the stricter applies.

You must also maintain records sufficient to demonstrate that consent was obtained where consent is required, and provide those records to us on reasonable request.

3. Prohibited activities

The following are prohibited. The list is illustrative rather than exhaustive: conduct that is unlawful, deceptive, or abusive is prohibited whether or not it is named here.

3.1 Fraud and financial scams

• Fraudulent solicitation of money, payment details, or financial information.
• Advance-fee, investment, lottery, prize, refund, technical-support, and similar scams.
• Any communication intended to obtain money or property by deception.

3.2 Phishing and social engineering

• Communications designed to obtain credentials, one-time passcodes, verification codes, or other sensitive information.
• Impersonation of a bank, government body, employer, delivery service, platform, or other trusted party.
• Pretexting or other manipulation intended to cause a recipient to act against their interests.

3.3 Identity theft and impersonation

• Presenting as a person or organization you are not, or are not authorized to represent.
• Using another party's name, brand, or identifying information without authorization.
• Misrepresenting your identity, business, or purpose to Numeratel.

3.4 Unlawful caller identification spoofing

• Transmitting inaccurate, misleading, or falsified calling line identification.
• Presenting a number you are not authorized to use.
• Any manipulation of caller identification carried out with intent to defraud, cause harm, or wrongfully obtain something of value.

Legitimate presentation of an alternative number that you are authorized to use — for example, a main switchboard number in place of an extension — is permitted where it is accurate, lawful in the relevant jurisdiction, and agreed with us in advance.

3.5 Spam and unlawful automated communications

• Unsolicited bulk calling where the recipient's consent is required and has not been obtained.
• Automated or pre-recorded calls that do not comply with applicable law, including identification and opt-out requirements.
• Ignoring do-not-call registers, opt-out requests, or revocation of consent.
• Calling outside the hours permitted in the recipient's jurisdiction.
• Repeated short-duration or silent calls, including scanning or wardialling.

3.6 Harassment, threats, and harmful content

• Communications that harass, threaten, intimidate, stalk, or abuse any person.
• Content that is unlawfully defamatory, obscene, or that promotes violence or unlawful discrimination.
• Any communication involving the exploitation or endangerment of minors.

3.7 Malware and network compromise

• Distributing malware, ransomware, or other malicious code.
• Attempting to gain unauthorized access to any network, system, device, or account.
• Scanning, probing, or testing the security of systems without documented authorization.
• Denial-of-service activity, or any conduct that degrades or destabilises a network.

3.8 Unauthorized access to accounts or systems

• Accessing, or attempting to access, another party's account, configuration, numbers, or data.
• Sharing credentials, SIP registrations, or access details with unauthorized parties.
• Failing to secure your own systems such that they are used by third parties to originate traffic.

3.9 Traffic pumping and service manipulation

• Artificially inflating traffic volumes or call durations to generate revenue or influence settlement.
• Access stimulation, international revenue share fraud, and related schemes.
• Refiling, re-origination, or misrepresentation of traffic type, origin, or destination.
• Manipulating routing, signalling, or billing data.

3.10 Violations of telecommunications and privacy law

• Using numbers or routes in breach of national numbering rules or licence conditions.
• Recording or intercepting communications without the consents required by law.
• Processing personal data obtained through the Services other than in accordance with applicable data protection law.

3.11 Unauthorized resale or transfer

• Reselling, sublicensing, assigning, or otherwise transferring the Services or any number without our prior written authorization.
• Providing access to the Services to a third party in a manner not disclosed to us during onboarding.

3.12 Concealment of prohibited activity

• Taking steps to hide the true origin, nature, or purpose of traffic.
• Providing false, incomplete, or outdated information in response to a request from us.
• Using intermediaries, layered arrangements, or technical measures to obscure activity that would otherwise breach this Policy.
• Circumventing, or attempting to circumvent, any control, limit, or suspension we apply.

4. Number and identity use

Numbers assigned to you are provided for the use described in your request and remain subject to the numbering rules of the relevant jurisdiction. You must:

• Use numbers only for the purpose and in the location for which they were assigned.
• Meet any local presence, registration, or documentation requirement that applies, and keep it current.
• Notify us promptly if a condition of assignment is no longer met.
• Not use numbers to receive verification codes or complete identity checks for accounts you are not authorized to hold.
• Not offer numbers for anonymous, disposable, or short-term public use.

Numbers are not sold. Rights of use may be withdrawn where required by a regulator, carrier, or numbering authority, or where the conditions of assignment cease to be met.

5. Verification and information

Access to the Services is subject to review. Before or during service, we may request identity documents, company registration details, proof of address, website or platform information, a description of intended use, evidence of consent arrangements, and technical details of your configuration.

You must provide accurate and complete information, keep it up to date, and inform us of material changes to your business, ownership, use case, or traffic profile. We may decline a request, or restrict or suspend the Services, where requested information is not provided within a reasonable period.

Information collected for verification is handled in accordance with our Privacy Policy.

6. Monitoring and investigation

We monitor traffic and usage patterns for fraud prevention, network security, service integrity, billing accuracy, and compliance with this Policy and with our legal and carrier obligations.

This monitoring is directed at signalling and usage characteristics — such as volumes, destinations, durations, completion rates, and irregular patterns — together with call detail records and technical logs. We do not listen to or read the content of customer communications indiscriminately or as a routine practice. Where access to content is required by law or by valid legal process, it is handled in accordance with applicable law and our Privacy Policy.

We may investigate suspected breaches of this Policy, including on the basis of complaints received from recipients, carriers, platforms, or regulators. As part of an investigation we may request supporting information from you, apply temporary technical controls, and preserve records relevant to the matter.

7. Enforcement

Where we identify a suspected or confirmed breach of this Policy, we may take one or more of the following steps, proportionate to the circumstances:

• Contact you to seek an explanation or additional information.
• Apply rate limits, destination blocks, or other technical restrictions.
• Suspend affected numbers, routes, or the Services in whole or in part.
• Preserve records relevant to the suspected breach.
• Terminate the Services in accordance with the Terms of Service.
• Notify, and cooperate with, affected carriers, platforms, regulators, or lawful authorities where permitted or required.

We will normally contact you before restricting service, and will tell you what is needed to lift a restriction. Where a delay would cause harm, breach a legal or carrier obligation, or allow ongoing damage, we may act first and notify you afterwards.

Charges may continue to apply during a suspension, and you remain responsible for amounts arising from traffic sent from your configuration, including traffic resulting from compromise of your systems or credentials.

8. Reporting abuse

If you believe a Numeratel service has been used in breach of this Policy, please contact abuse@numeratel.com. You do not need to be a customer to make a report.

Where possible, please include:

• The number that called you, and the number that was called.
• The date, time, and time zone of the communication.
• A description of what happened, and any recording or message content you hold.
• Any reference number provided by another party.

Reports are reviewed. We may not be able to give you detailed information about the outcome, as it may concern another party's account.

9. Changes to this policy

We may update this Policy to reflect changes in law, regulation, carrier requirements, or our services. The version and date at the top of this page indicate the current edition. Material changes will be notified to customers using the contact details held for their account.

Continued use of the Services after a change takes effect constitutes acceptance of the updated Policy.

Questions about this Policy may be sent to compliance@numeratel.com.