Lawful Use
Customers must comply with applicable telecommunications, privacy, consumer-protection, and communications laws.
This includes the rules that apply where calls originate and where they are received.
Responsible use
Built for legitimate communication.
Numeratel services may only be used for lawful, authorized, and transparent communication. Fraud, scams, phishing, harassment, unlawful robocalling, malicious traffic, unauthorized caller identification manipulation, and attempts to bypass legal or platform safeguards are prohibited.
Our responsible-use commitments
Verified Customers
Identity, organization, intended use, and supporting documentation may be reviewed before or during service.
Verification is not only an onboarding step; details may be refreshed while service is active.
Abuse Prevention
Traffic and usage patterns may be monitored for fraud prevention, network security, service integrity, and compliance with Numeratel policies.
This means signalling and usage patterns — not indiscriminate access to what you say or write.
Monitoring
What "monitoring" actually means here.
We think customers deserve a straight answer on this rather than a vague clause, so here is the distinction we work to.
What we do
- Review traffic and usage patterns — volumes, destinations, durations, completion rates, and signalling behaviour — to detect fraud and abuse.
- Maintain call detail records and technical logs needed to operate, bill, troubleshoot, and meet legal and carrier obligations.
- Investigate complaints received from recipients, platforms, carriers, or regulators.
- Apply automated controls that flag irregular activity for human review.
- Ask you for context when something looks unusual, before assuming the worst.
What we do not do
- Listen to or read customer communications indiscriminately or as a routine practice.
- Use the content of your communications for marketing, profiling, or sale to third parties.
- Disclose customer information except where permitted or required, as described in our Privacy Policy.
Where access to content is ever required by law or by a valid legal process, it is handled under the conditions set out in the Privacy Policy and applicable law.
Investigations
If something looks wrong.
Most flagged activity turns out to be a configuration problem or an unexpected but legitimate change in usage. The process below is designed to establish which it is quickly, while limiting harm if it is not.
- Suspicious activity may be reviewed. Irregular traffic, complaints, or carrier notifications can trigger a review of the account and its usage.
- Numeratel may request additional information. We may ask for clarification of the use case, evidence of recipient consent, updated documentation, or technical detail about the source of traffic.
- Services may be restricted or suspended during an investigation. Where there is a risk of ongoing harm, legal exposure, or network impact, we may limit or suspend affected services while the matter is examined.
- Confirmed violations may result in termination. Where a breach of the Acceptable Use Policy or Terms of Service is established, services may be terminated in accordance with those terms.
- Numeratel may cooperate with carriers, regulators, or lawful authorities where required. This includes responding to valid legal requests and to carrier or regulatory obligations that apply to our services.
- Relevant records may be preserved. Where an investigation or a legal obligation requires it, related records may be retained for as long as necessary.
We aim to contact you before restricting service wherever it is safe and lawful to do so, and to explain what we need in order to lift a restriction. Immediate action may be necessary where a delay would cause harm or breach an obligation.
At a glance
Prohibited activities.
A summary of what is not permitted on Numeratel services. The Acceptable Use Policy is the authoritative version.
Deception and fraud
- Financial scams and fraudulent solicitation
- Phishing, vishing, and social engineering
- Identity theft or impersonation of a person or organization
- Unlawful caller identification spoofing
- Attempts to conceal prohibited activity
Unwanted and unlawful traffic
- Spam and unlawful automated calling
- Calls to recipients who have not consented where consent is required
- Harassment, threats, or abusive contact
- Traffic pumping, artificial traffic, and service manipulation
- Violations of telecommunications or privacy law
Technical misuse
- Distribution of malware or malicious payloads
- Attempts to compromise networks, systems, or accounts
- Unauthorized access to another party's service or data
- Interference with the operation or integrity of our network
Circumvention and misuse of service
- Bypassing verification or safety systems operated by other platforms
- Anonymous or disposable use in place of an identified account
- Resale or transfer of services without written authorization
- Providing false, incomplete, or outdated information to Numeratel
Compliance contact
Reporting a problem.
If you have received unwanted or suspicious calls that you believe involve Numeratel services, or you are a carrier, platform, or authority with a matter to raise, please contact us. Reports are reviewed.
Report abuse
Unwanted calls, suspected fraud, spoofing, or other misuse of a Numeratel service.
abuse@numeratel.comWhere possible, include the number involved, the date and time, and what happened.
Compliance and legal requests
Regulatory correspondence, carrier notifications, and requests from lawful authorities.
compliance@numeratel.comPlease state the legal basis for the request and the information sought.
Working within these terms?
Then tell us what you need. Describing the intended use openly is the fastest route to a useful answer.